Refund Policy

Return & Exchange Policy

At ByDelcy, the satisfaction of our customers is a top priority and meeting your expectations when you receive your purchased products bring ultimate joy to our team.

• For any complaint or request for exchange, please email us to design@bydelcy.com.
• Please note that we do not accept refunds since our pieces are custom made for each order.
• You may request to exchange a product for another one of equal or higher value, within 10 calendar days of receipt.
• Personalized items are not exchangeable.
• ByDelcy is not responsible for any shipping charges, taxes or any other fees on returned items and new handlings.
• Returns will only be accepted for exchange, if the pieces are still intact and with their original packaging.