Return & Exchange Policy

At ByDelcy, the satisfaction of our customers is a top priority and meeting your expectations when you receive your purchased products bring ultimate joy to our team.

  • For any complaint or request for exchange, please email us to
  • Please note that we do not accept refunds since our pieces are custom made for each order.
  • You may request to exchange a product for another one of equal or higher value, within 10 calendar days of receipt.
  • Personalized items are not exchangeable.
  • ByDelcy is not responsible for any shipping charges, taxes or any other fees on returned items and new handlings.
  • Returns will only be accepted for exchange, if the pieces are still intact and with their original packaging.